Frequently Asked Questions
Find answers to common questions about our music removal service.
How does the music removal process work?
Our team of audio professionals manually processes each video to remove background music while preserving clear dialogue. This human-centric approach ensures the highest quality results, unlike automated AI solutions that may compromise audio quality.
How long does it take to process a video?
Processing times vary depending on video length and complexity, but most videos are completed within 24-48 hours. Rush processing options are available for urgent requests.
What video formats do you support?
We support all major video formats including MP4, MOV, AVI, MKV, and more. If you have a specific format requirement, please contact our support team.
Is there a limit to video length?
There's no strict limit to video length, but longer videos may require additional processing time and may incur higher costs. Contact us for custom pricing on videos longer than 2 hours.
Will the dialogue quality be affected?
Our professional audio engineers are trained to preserve dialogue quality while removing background music. We use advanced techniques to ensure clear, natural-sounding speech in the final output.
Do you offer refunds?
We offer a satisfaction guarantee. If you're not happy with the results, we'll work with you to improve the output or provide a full refund within 7 days of delivery.
How do I upload my video?
Simply create an account, go to your dashboard, and use our secure upload feature. You can also share files via cloud storage links if your videos are too large for direct upload.
Is my video content secure and private?
Yes, we take privacy and security seriously. All uploaded content is encrypted, processed by trusted professionals, and automatically deleted from our servers after 30 days unless you request otherwise.
Still have questions?
Contact Our Support Team